Cancellation Policy

12-Hour Cancellation Policy:

• Clients must cancel scheduled classes at least 12 hours in advance to avoid penalties.

• Late cancellations or no-shows may result in a fee or loss of class credit (as per studio policy).

Waitlist & Cancellation Impact:

• If a class is full and a client cancels late, it prevents another client from taking that spot.

• Clients on the waitlist will automatically be added to class if a spot opens.

Private & Semi-Private Sessions:

• Private and semi-private sessions require at least 24-hour cancellation notice to avoid full charge.

• Late cancellations may be charged the full session fee, as instructors allocate dedicated time for these bookings.

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Studio Policies & Etiquette

No Shoes in the Studio:

• Shoes must be removed before entering the studio space.

• Pilates should be done barefoot or with grip socks for safety, stability, and hygiene.

No Cell Phones During Class:

• To create a focused and distraction-free environment, phones must be on silent or stored away during class.

• If expecting an emergency call, please notify the instructor before class begins.

Respect for Others:

• Maintain a respectful and positive atmosphere for all clients and staff.

• Avoid excessive noise or disruptive behavior to ensure a calm and focused class experience.

Personal Belongings:

• Store all personal items in designated areas to keep the space clutter-free.

• The studio is not responsible for lost or stolen items.

Arrival & Late Policy:

• Clients should arrive at least 10 minutes before the scheduled class.

• Late arrivals may not be permitted to avoid class disruptions and ensure a proper warm-up.

Hygiene & Cleanliness:

• Clients should practice proper hygiene before attending classes.

• Cleaning wipes and sprays are provided, please wipe down all equipment after use.

Injury or Health Conditions:

• Clients must inform the instructor of any injuries, pregnancy, or medical conditions before class.

• Modifications will be offered, when possible, but clients must listen to their bodies and work within their limits.

Refund Policy:

• Refunds may be granted under exceptional circumstances at the studio’s discretion.

• Requests must be made within a specified time frame, as outlined in the studio’s policy.

• Class packages and memberships are non-transferable and may have expiration dates.

Studio Etiquette:

• Clients are expected to follow instructor guidance and adhere to studio guidelines.

• Any concerns or feedback should be shared in a respectful and constructive manner.

Privacy Policy:

• Client information is kept strictly confidential and will only be used for studio-related purposes.

• Personal data will not be shared with third parties without explicit consent.

Changes to Policies:

• The studio reserves the right to update policies at any time.

• Clients will be notified of changes through email, the website, or other communication channels.