Studio Policies & Terms of Service

Cancellation Policy

12-Hour Cancellation Policy (Group Classes):

• Clients must cancel scheduled group classes at least 12 hours in advance to avoid penalties.

• Late cancellations or no-shows will result in the loss of the class credit.

Private & Semi-Private Sessions:

• Private and semi-private sessions require a minimum of 24-hour notice to cancel or reschedule.

• Late cancellations or no-shows will be charged in full, as instructors reserve dedicated time for these sessions.

Minimum Enrollment & Studio Rights

Minimum Enrollment Requirement:

• Group classes require a minimum number of participants to run.

• If minimum enrollment is not met, the studio reserves the right to cancel or reschedule the class.

• Clients will be notified when possible, and the class credit will be returned to the client’s account.

Studio-Initiated Cancellations:

• The studio reserves the right to cancel or modify classes up to 3 hours prior to the scheduled start time due to:

  • Low enrollment

  • Instructor availability

  • Operational or unforeseen circumstances

• In such cases, clients will not lose their class credit.

Schedule Changes:

• Class schedules, instructors, and formats are subject to change at any time.

• The studio does not guarantee specific instructors, class times, or class formats.

Membership Terms

• All memberships require a minimum 3-month commitment.

• During the initial 3-month period, memberships cannot be paused, canceled, or modified, and unused classes do not carry over.

• After the initial 3-month commitment, memberships may be changed, canceled, or temporarily paused with proper notice.
  Pause requests must be submitted with a minimum of 7 days’ notice and are limited to up to 2 weeks per quarter. Pauses cannot be applied retroactively. The membership end date will be extended by the approved pause duration.

• Memberships are non-transferable and non-refundable.

• All membership payments are final sale.

Class Packages, Expirations & Promotions

• All class packs and promotional offers have strict expiration dates.

• Extensions are not guaranteed and are granted only at the studio’s discretion.

• Promotional offers are final sale, non-refundable, and cannot be combined with any other offers, discounts, or promotions.

• Introductory offers are limited to one per client, unless otherwise stated.

Arrival & Late Policy

• Clients must arrive at least 10 minutes before class.

• Late arrivals may not be permitted to join class to ensure safety and avoid disruption.

• Missed classes due to late arrival will result in loss of the class credit.

Studio Etiquette & Safety

No Shoes in the Studio:

• Shoes must be removed before entering studio spaces.

• Pilates is practiced barefoot or with grip socks for hygiene and safety.

No Cell Phones During Class:

• Phones must be silenced and stored away during class.

• If an emergency call is expected, please notify the instructor before class begins.

Health & Injury Disclosure:

• Clients must inform instructors of any injuries, pregnancy, or medical conditions prior to class.

• Modifications may be offered, but clients are responsible for working within their own limits.

Refund Policy

• All purchases are final sale.

• Refunds are granted only under exceptional circumstances, at the studio’s sole discretion.

• Class packs and memberships are non-transferable and subject to expiration.

Personal Belongings

• Personal items must be stored in designated areas.

• The studio is not responsible for lost or stolen items.

Privacy Policy

• Client information is kept strictly confidential and used only for studio-related purposes.

• Personal data will not be shared without explicit consent.

Changes to Policies

• The studio reserves the right to update or modify policies at any time.

• Continued participation constitutes acceptance of all current policies.