ARRIVAL & LATE POLICY

Please arrive at least 10 minutes before your class. Late arrivals may not be permitted to join in order to ensure client safety and minimize disruption to the class. If you miss your class due to late arrival, the session will be deducted from your account.

 

STUDIO ETIQUETTE

To maintain a clean and respectful environment for all clients and instructors:

 

• No shoes in studio areas

• Grip socks are recommended for all reformer and equipment classes

• Phones must be silenced and stored away during class

 

If you are expecting an urgent call, please inform your instructor before class begins.

 

HEALTH AND SAFETY

Clients must inform instructors of any injuries, pregnancy, or medical conditions prior to class. SheBoss Studio strongly recommends that all clients consult with a physician prior to beginning any new exercise program.

 

While modifications may be offered, you are responsible for listening to your body and working within your limits. SheBoss Studio and its instructors reserve the right to modify or restrict participation where safety may be a concern. Clients participate in all classes and sessions at their own risk.

 

PERSONAL BELONGINGS

Please store personal items in designated areas. SheBoss Studio is not responsible for lost or stolen items.

 

GENERAL STUDIO POLICIES

SheBoss Studio reserves the right to amend any policy at any time. Clients will be notified of material changes by email. By purchasing any membership, introductory offer, class pack, or drop-in session, clients agree to abide by all SheBoss Studio policies.

 

FREQUENTLY ASKED QUESTIONS

 

Q: What should I wear and bring to class?

Comfortable, form-fitting workout attire is recommended so your instructor can see your alignment and provide proper cueing. Please bring a water bottle and wear or bring grip socks for reformer and equipment classes. All mats and props are provided by the studio.

 

Q: Is there parking nearby?

Yes. Free street parking is available on the side streets surrounding 3366 Yonge Street. The studio is also easily accessible by TTC -- we are a short walk from Lawrence subway station on the Yonge line.

 

Q: Can I try SheBoss Studio before I commit?

Yes! We offer a 2 Weeks Unlimited All Access Intro offer for $99, available to new clients only. This is a one-time offer and does not auto-renew. It gives you full access to all group classes across all three studios so you can experience everything SheBoss has to offer before choosing a membership.

 

Q: What is the SheBoss Club?

The SheBoss Club is our unlimited all-access membership, designed for clients who want to fully commit to their practice. It gives you unlimited classes across all formats -- Reformer, Mat, HIIT, and specialty sessions -- with no per-class limits. It is our most premium membership tier and is billed monthly.

 

Q: What happens if I late cancel?

Group classes require a minimum of 12 hours notice to cancel. If you cancel within the 12-hour window or do not show up:

 

• Class pack, drop-in, and introductory offer clients will forfeit that session credit

• Unlimited membership holders will be charged a $15 late cancellation fee

• No-shows on unlimited memberships are charged $20

• Private or semi-private no-shows are charged $25

 

Private and semi-private sessions require 24 hours notice. Repeated late cancellations may result in suspension of booking privileges.

 

Q: How do I cancel or pause my membership?

To cancel your membership, written notice must be submitted by email to info@sheboss.studio at least 30 days before your next billing date. Cancellations are not accepted through instructors, phone, social media, or the booking platform. Your membership remains active during the 30-day notice period.

 

To pause your membership, submit your request by email to info@sheboss.studio at least 7 days before your requested pause start date. Eligible memberships may be paused for up to 6 weeks per calendar year after the first 30 days of active membership. Pauses cannot be applied retroactively.