Effective Date: May 16, 2026

These Terms & Conditions govern your use of SheBoss Studio services, including class bookings, memberships, and purchases. By attending classes, purchasing services, or using our website, you agree to these Terms.

 

MEMBERSHIPS AND PAYMENTS

All memberships renew automatically on a monthly basis. Your first payment is charged at the time of purchase. All future payments are automatically billed to the payment method on file on your monthly billing date.

All membership payments are non-refundable and non-transferable. Memberships may only be used by the registered client. Unused monthly class credits do not roll over to the following month unless otherwise stated at the time of purchase.

SheBoss Studio reserves the right to update membership pricing with a minimum of 30 days written notice.

 

MEMBERSHIP CANCELLATION POLICY

To cancel a membership, written notice must be submitted by email to info@sheboss.studio at least 30 days prior to the next billing date. Cancellation requests are not accepted through instructors, social media, phone calls, or online booking platforms.

Memberships remain active and billable during the 30-day notice period. No refunds or partial refunds will be issued for unused classes or time remaining within the billing cycle.

 

MEMBERSHIP PAUSE POLICY

Eligible memberships may be paused for up to 6 weeks per calendar year after the first 30 days of active membership. Pause requests must be submitted by email to info@sheboss.studio at least 7 days before the requested pause start date. Memberships cannot be paused retroactively. Billing automatically resumes on the selected reactivation date.

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UNLIMITED MEMBERSHIP TERMS

Unlimited memberships are intended for personal use and include one class per day unless otherwise approved by management. SheBoss Studio reserves the right to limit excessive bookings, repeated no-shows, or misuse of membership privileges. One class booking per time slot is permitted.

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INTRODUCTORY OFFER TERMS

Introductory offers are available to new clients only and may be purchased once per person. Intro offers do not auto-renew and expire automatically at the end of the stated promotional period. Intro offers are non-refundable, non-transferable, and cannot be extended unless otherwise approved by management.

Introductory offer sessions that are late cancelled or missed will be forfeited and cannot be recovered, extended, or refunded.

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CANCELLATION POLICY

Group classes must be cancelled at least 12 hours in advance to avoid losing the class credit. Late cancellations and missed classes will result in forfeiture of the session for class pack, drop-in, and introductory offer clients.

Unlimited membership holders who late cancel are subject to a $15 late cancellation fee. No-shows are subject to a $20 fee. Private or semi-private no-shows are subject to a $25 fee.

Private and semi-private sessions require a minimum of 24 hours notice to cancel or reschedule. Late cancellations or no-shows will be charged in full.

SheBoss Studio reserves the right to suspend booking privileges for repeated late cancellations or no-shows.

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MINIMUM ENROLLMENT AND CLASS CHANGES

Group classes require a minimum number of participants to run. If minimum enrollment is not met, SheBoss Studio reserves the right to cancel or reschedule the class. Your class credit will be returned to your account in full for any studio-cancelled class.

Classes may also be adjusted due to instructor availability or operational needs. Schedules, instructors, and class formats are subject to change.

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CLASS PACKAGES AND EXPIRATIONS

All class packages and promotional offers have fixed expiration dates. Unused sessions expire automatically and cannot be extended or refunded. All purchases are final sale.

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ARRIVAL AND LATE POLICY

Please arrive at least 10 minutes before class. Late arrivals may not be permitted to join in order to ensure safety and minimize disruption. Missed classes due to late arrival will result in loss of the session.

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REFUND POLICY

All purchases are final sale. Refunds are granted only under exceptional circumstances and are at the sole discretion of SheBoss Studio.

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LIABILITY WAIVER

Participation in Pilates and fitness activities involves inherent risks. By attending classes, you acknowledge and accept full responsibility for your health and well-being and release SheBoss Studio from any liability, except where required by law.

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GOVERNING LAW

These Terms are governed by the laws of the Province of Ontario and applicable Canadian laws. Any disputes shall be resolved within Ontario jurisdiction.

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UPDATES TO TERMS

SheBoss Studio reserves the right to update these Terms at any time. Continued use of our services constitutes acceptance of any updated Terms.

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CONTACT

For any questions regarding these Terms, please contact us: SheBoss Studio 3366 Yonge Street, 3rd Floor Toronto, Ontario info@sheboss.studio